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Advertisement : Big Data for Small Business - Sphinx Wor
Subcategory : Business Services
Description :


If you’re looking to tap into the vast, rich landscape of big data, there are a number of avenues to explore.

Sort Through Your Social Media
You’re already connected to many of your customers through your business social media networks,aren’t you? Well, the data collection doesn’t have to stop there. Tools like Social Mention, Twilert, and Kurrently let you set up alerts and notifications whenever a subject is mentioned online like your business itself, the products or services you offer or any relevant keyword.

Once you start tracking these mentions, you can tailor your responses and conversations to build buzz, generate more interest and improve customer satisfaction and engagement.

Collect Customized Data With CRM
There are many inexpensive (even free) CRM systems that offer fully featured platforms to track interactions with customers and prospects. Programs such as Insightly, Zolo, and Nimble not only provide an inside line to big data, but also help you sort through it and pinpoint the most helpful information.

These platforms also include social media functionality, so you can streamline your big data collection from multiple sources.

Monitor and Mine Customer Calls
Whether you’re working with a few office lines, a VoIP system with mobile capabilities, or a third-party call center, customer service calls can be an important source of data. Be sure you’re collecting your call logs and analyzing the information.

Customer call data can help you:

Discover the demographics of your callers.
Identify the most common problems that result in a phone call.
Analyze inbound calling trends.
Optimize customer service through strategic call routing.
Many web-based VoIP systems include analytics and automated call logs, and they’re also an inexpensive solution for business voice needs.
Posted by : Sonali
Date of Posted : 2019-10-22
Expire Date : 2019-10-22
Email : so.8826035311@gmail.com
Phone : 8368798873
City : Noida
Country : India
 
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